At Kirana Sale, we aim to provide you with the best quality products and a smooth shopping experience. If you are not fully satisfied with your purchase, our Refund & Returns Policy will guide you through the process.

1. Eligibility for Returns

You can request a return if:

  • You received the wrong product.

  • The product is damaged or defective upon delivery.

  • The product has expired before the delivery date.

Note: Perishable goods like fresh fruits, vegetables, dairy products, and frozen items are not eligible for returns unless damaged or spoiled at the time of delivery.

2. Return Request Process

  • Contact our helpline within 24 hours of delivery.

  • Provide your order ID, product details, and reason for the return.

  • We may request images or videos as proof of damage/defect.

3. Refund Process

  • Refunds will be initiated after successful verification of the returned product.

  • Refunds will be processed to your original payment method within 5–7 business days.

  • For Cash on Delivery (COD) orders, refunds will be processed via bank transfer or store credit.

4. Non-Returnable Items

  • Perishable food items (unless damaged/expired at delivery).

  • Products without original packaging or seal.

  • Items purchased on clearance or marked “non-returnable.”

5. Replacement Policy

Instead of a refund, you may opt for a replacement if the product is available in stock.

6. Contact Us for Returns

Registered Address:
BIT Meshra, NH-33, Ranchi, Jharkhand – 835215, India

Helpline No.: +91 6202038565
Email: info@kiranasale.in